Shipping & Returns

PRODUCT AVAILABILITY

We make every attempt to keep items in stock and update our website in a timely manner to reflect current inventory. If an item you order is not available or must be ordered, we will notify you via email or phone as quickly as possible.

PHONE ORDERS

If you do not wish to shop through our website, or have a question about a product you see here, please feel free to call our store at 434.202.8133 during our regular store hours: Monday through Saturday, 10 a.m. – 6 p.m., and Sunday, 11 a.m. – 4 p.m. ET.

We accept orders over the phone and payment using all major credit cards.

SHIPPING POLICY

Most in-stock items will be shipped on the next business day via UPS Ground. We do not ship on Saturdays, Sundays, or U.S. holidays.

If you prefer expedited shipping, please call us 434.202.8133 during our regular store hours: Monday through Saturday, 10 a.m. – 6 p.m., and Sunday, 11 a.m. – 4 p.m. ET.

If any of the items you ordered are out of stock or backordered, we will contact you via email or phone to discuss shipping preferences. Please see our Product Availability policy, above.

Custom orders may have unique shipping requirements; we will contact you via email or phone with options.

If you wish to pick up an item at our store in Charlottesville, please feel free to do so. Our shop is located at 101 E. Water St. in Charlottesville, Virginia.

Special-Order Furniture

In most cases, special-order furniture will be shipped directly from the manufacturer. We will contact you with complete information about shipping details for your special order furniture item once it becomes available. 

Freight Damage

We inspect every piece of merchandise before it leaves our shop. In the unlikely event that your merchandise is damaged in transit, please contact us at 434.202.8133 or home@roxiedaisy.com as soon as possible if you receive a package with visible damage.

  • We will contact you to exchange or replace damaged items.
  • Please be sure that you do not sign any delivery paperwork before inspecting the piece.

We cannot guarantee the availability of our one-of-a-kind items. If you order such an item and it becomes unavailable, we will notify you via email or phone as quickly as possible. 

If you have any questions about products you see on our website, please feel free to call us at 434.202.8133 during our regular store hours: Monday through Saturday, 10 a.m. – 6 p.m., and Sunday, 11 a.m. – 4 p.m. ET. 

RETURN POLICY

We hope you love your purchases from Roxie Daisy, but we also understand there may be a reason to return or exchange an item. Please follow the detailed instructions below, and always feel free to contact us at home@roxiedaisy.com or at the shop at 434.202.8133 if you have any questions.

Merchandise Other Than Furniture

Any item purchased on our website can be returned for a full refund as long as we receive the merchandise back no later than 30 days from the day you placed your order. Shipping charges are not refundable and will be deducted from your refund. 

  • Please package the item(s) in original packaging or in a way to ensure safe transportation. 
  • Include a copy of your invoice and send to:

Roxie Daisy
101 E Water St.
Charlottesville, VA 22902

  • We will inspect the returned item(s) and issue a refund on the same credit card that was used to make the original purchase.
  • We will send you an email confirmation once we have processed your credit.
  • Please be sure that you ship the item back so we receive it within the 30-day return window and can issue you a timely refund.

In-Stock Furniture

We accept returns of in-stock furniture in its original condition when you contact us within 14 days of receiving your item. Shipping charges are nonrefundable, and you are responsible for the cost and arrangement of return shipping.

For a full refund on furniture, please follow this procedure:

  • Contact Roxie Daisy within 14 days of receiving your item. Call us at 434.202.8133 or home@roxiedaisy.com. We must be contacted within the 14-day return window or we will be unable to honor the return.
  • The merchandise must be returned to our store within 30 days of purchase, where we will inspect it and issue a credit accordingly
  • Damage or other conditional issues may require deductions from your credit, so please ensure that the piece has been carefully wrapped, protected as best as possible, and insured.

Special-Order Furniture

We cannot accept returns of special-order furniture.

One-of-a-Kind Items

One-of-a-kind items are sold as-is, and we do not accept returns of these items.

Sale Items

We cannot accept returns of items purchased on sale or at a reduced price.

Holiday Merchandise

We can accept returns on holiday merchandise only if the item(s) are received back in original condition no later than 10 days from your date of order.

  • We cannot accept returns of holiday merchandise after the holiday.
  • Please use the procedure above for Merchandise Other Than Furniture for returns of holiday merchandise.