Warranty and Returns

We hope you will enjoy our products as much as we do. All items we ship have successfully passed our stringent quality control checks. Our guarantee ensures you have a fantastic shower experience while giving you complete peace of mind.Most items sold by Roxiedaisy.com come with the following comprehensive product warranty. If in the unlikely event that you are not covered by the warranty, please see our warranty exemptions and instructions below. Enjoy complete peace of mind: every time you shop with roxiedaisy.com, every item is 100% risk-free.

30 day money back guarantee

If your product is damaged or unusable within 30 days of receiving your order, we will provide a DHL or DPD return label at no cost to you for the return. Products must be unopened and unused to receive a refund.

If, within 30 days of receiving the product, for whatever reason, you do not want your product and it works well without any quality issues, you may also contact us for a return and refund.

Ps: The customer will receive the refund within 1-2  working days.
 

Special Instructions.
1. The customer must first send clear photos or videos of the damaged or defective product and shipping packaging before we can consider issuing an RMA authorisation. Please use good lighting and a medium to close distance so that we can identify and verify the problem. Please send attachments to: service@homelody.net.
2. Products must be returned in their original packaging in order to receive a product refund.
3. 3. Product returns must be shipped via one of roxiedaisy.com's approved shipping methods. DHL, DPD.
 
 
3 years repair guarantee
We offer a 3 years warranty. Please refer to the product manual or ask customer service for the exact warranty period for your product.
 
How to claim warranty (returns, repairs and refunds)
If you have a problem with your item, please first submit a ticket to service@homelody.net 

Please follow our warranty process carefully to minimise any delays.
1. Describe the problem with your item in detail. What happened? When? How did it happen? Please also state your full order number and product code (SKU number).
2. Tell us what steps you have taken to resolve the problem.
3. 3. Provide the product code as indicated on the outer packaging.
4. 4. Send a clear photograph or video showing the defect; these should be taken in good light.

Note: The photograph/video should preferably be clear and in focus, taken from close to medium distance in good lighting conditions. This allows us to identify and verify the problem. We will always do our best to help you. Thank you in advance for providing all the above information.