FAQ

We currently use two main delivery methods: DHL and DPD. Also, free delivery is guaranteed on all orders.

DHL/DPD might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.

If you have already placed an order, please contact us within 24 hours by email: service@homelody.net with your order number, name and other personal contact information and we will do it manually for you.
If the order has already been dispatched, please "reject" the order when the courier delivers it to your doorstep and the parcel will be returned to our warehouse; at the same time, we will issue a refund for the customer